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Terms of Business
D.T.Waller & Sons Limited (known as "Wallers the Butcher") aims at all times to respond promptly and accurately to orders and supplies with due care and attention and proven reliability. However, we deal with perishable products, for which certain conditions need to apply between ourselves and our trading partners. These are largely imposed by the Health & Safety Executive. Our Terms of Business aim to make it easier for our trading partners and ourselves to understand what is required by all parties, in terms of standards, purchase, supply and payment. Purchases Quality and quantity of produce from our suppliers are required to meet agreed standards. D.T.Waller & Sons Limited reserves the right to return all produce which is received in unsatisfactory condition or later than agreed, without liability for costs incurred in supply. Supply We aim to protect all produce we supply from deterioration or contamination, in accordance with "Best Practice" stipulated by the Health & Safety Executive standards that apply to Retail Butchers in the UK. Wherever practicable, produce we supply to external customers is packed securely and delivered at agreed times in our own temperature-controlled vans. Customers accepting deliveries shall be responsible for the handling, processing and presentation of all produce following delivery to their premises, or collection from ours. Produce which has been accepted by the customer may not, because it is perishable, be returned later, other than at the discretion of D.T.Waller & Sons Limited. D.T.Waller & Sons Limited cannot be held responsible for situations when deliveries cannot be made (responsible person not available on arrival or premises not accessible, etc.) nor when inadequate storage nor processing facilities are used. Any deterioration in quality so caused shall be the responsibility of the customer. Where, for reasons beyond our control, produce ordered is not available or not of agreed quality, D.T.Waller & Sons Limited shall advise the customer and, wherever possible, offer substitute produce of similar quality, or at a lower price, which can be deemed acceptable at the customer's discretion. Payment Payment for orders may be made by Cash, Credit Card, Cheque or Banker's draft. Orders shall be despatched immediately Cheques have been credited or cleared. Invoices for goods supplied shall be paid nett within 14 days of invoice. Payments outstanding after this 14-day period shall, at the discretion of D.T.Waller & Sons Limited, be subject to a surcharge of 5% per month and an administrative charge, which shall be added to the outstanding cumulative balance. We also believe that visitors to our website need to be confident that we are an ethical Family business, where you deal direct with the Board Directors on all issues relating to trading agreements. Privacy Policy Please read our Privacy Policy - if you do not agree to the terms of our Privacy Policy, you should not access nor use this website. Definitions This document describes D.T.Waller & Sons Limited Online Privacy Policy (the "Privacy Policy") for this website, http://www.wallers-the-butcher.co.uk (the "Site"). Changes in Privacy Policy D.T.Waller & Sons Limited reserves the right to change the Privacy Policy from time to time at its sole discretion and will provide notice of material changes on the home page of the Site. Collection of Personal Information on this Site Personal information on this Site is collected by:- D.T.Waller & Sons Limited 71 The Homend Ledbury Herefordshire HR8 1RQ +44 (0)1531 632739 How Personal Information is collected on this Site As a visitor to the Site, you are not required to provide any personal information to D.T.Waller & Sons Limited. If, during your visit to the site, you elect to contact D.T.Waller & Sons Limited with general enquiries about D.T.Waller & Sons Limited products and services, you might be asked to complete an online form and provide information about yourself and the nature of your enquiry, including your name, e-mail address, contact telephone number, postal address and certain other information. The Site might provide links to other, external websites managed by third parties or trading partners and affiliates of D.T.Waller & Sons Limited. Unless stated to the contrary, any personal information provided on sites other than this Site (http://www.wallers-winners.co.uk) will not be covered by this Privacy Policy. In such circumstances, you are advised to locate and read the Privacy Policy relating to the use of your personal information on the website you are visiting. How your Personal Information is used The information D.T.Waller & Sons Limited collects about you is used to record and support your application for purchase of our products and services. Your personal information is also used to keep you informed about product developments, promotions and other services of D.T.Waller & Sons Limited. D.T.Waller & Sons Limited will not sell, transfer or give freely your personal information to any company or organization without your consent, except to comply with laws or regulations of the government or other regulatory body, or to protect the rights of D.T.Waller & Sons Limited. Use of cookies When you visit the Site, you can browse the Site and access information without providing your personal information. To provide a better service from the Site, we use "cookies" to pre-populate certain online forms on the Site so that the information submitted by you need not be re-entered each time you choose to contact us. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. Most browsers are set to accept cookies by default. You can change your browser settings to prompt you when you are about to receive a cookie, giving you the option to decide whether to accept it or not. Updating your personal information and privacy preferences You have the right to update or correct your personal information held by D.T.Waller & Sons Limited. To update or correct your personal information and privacy preferences please write to or e-mail:- D.T.Waller & Sons Limited 71 The Homend Ledbury Herefordshire HR8 1RQ E-mail: prime-meat@wallers-the-butcher.co.uk To help us respond promptly, please include your name, mailing address, telephone number and e-mail address in any communication. Privacy-related enquiries If you believe that D.T.Waller & Sons Limited has not complied with this Online Privacy Policy with respect to your personal information or you have other related enquiries, you may contact D.T.Waller & Sons Limited at the address provided above. In your correspondence, please describe in as much detail as possible the nature of your enquiry or the ways in which you believe that D.T.Waller & Sons Limited has not complied with its Online Privacy Policy. We shall investigate your enquiry promptly and reply in writing to you. Trademarks & Copyright D.T.Waller & Sons Limited website is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. D.T.Waller & Sons Limited Logo and Wallers Winners are Trademarks of D.T.Waller & Sons Limited in the UK and other countries. All rights reserved. 1st Prize 2012 Heart of England West Midlands “Tastiest Breakfast Sausage” Competition! Award-winning Family Butchers D.T.Waller & Sons © Copyright 2013Website design and content are the copyright of D.T.Waller & Sons Limited, Ledbury.All rights reserved. Website designed by Right Hand Man
email: prime-meat@wallers-the-butcher.co.uk
Ledbury: 71 The Homend, Ledbury, Herefordshire HR8 1BP Telephone/fax 01531 632739 Colwall: The Butchers Shop, Walwyn Road, Colwall, Worcestershire WR13 6QT Telephone/fax 01684 540899 Everything we provide is prepared professionally for you on the premises by the Wallers’ Team - and served with a smile! At your service Monday-Friday, 8 to 5 : Saturday: 8 to 4 Quality Choice Value Locally bred & reared